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Return Policy
Jushinsha Hassle-Free Return Promise
Enjoy 30-day returns from delivery date. Please review our guidelines below:
1. Return Process Guidelines
a) Initiate Request
Email customer@jushinsha.com with:
- Order number
- Product condition photos (tags/packaging visible)
- Reason for return
b) Authorization
We'll respond within 48 hours with:
- Pre-approved Return Merchandise Authorization (RMA#)
- Designated return center address
- Custom packaging instructions
c) Shipment Preparation
- Repackage using original materials with tags intact
- Use trackable shipping method
- Email us the tracking number
d) Inspection & Refund
Quality checks completed within 3 business days of receipt. Approved refunds issued to original payment method within 5-10 business days.
2. Eligibility Criteria
a) Acceptable Conditions
- Unused/unwashed with no signs of wear
- Original packaging and proof of purchase
- Valid RMA# required
b) Non-Returnable Items
- Customized/personalized products
- Final sale/clearance merchandise
- Opened personal care items
3. Exchange Procedure
We currently prioritize efficient refunds. To "exchange":
- Return original item for refund
- Place new order for replacement
- Email us for expedited processing (reference original order#)
4. Defective/Damaged Goods
For manufacturing defects or shipping errors:
- Notify us within 7 days of delivery
- Submit photos showing:
- Shipping box exterior (all six sides)
- Damaged/incorrect item details
We cover return shipping and prioritize replacements, plus 10% loyalty credit.
5. Cost Responsibility Matrix
| Scenario | Shipping Cost | Additional Compensation |
|---|---|---|
| Customer-initiated returns | Customer-paid | None |
| Jushinsha error | Company-paid | 10% store credit |
6. Prepaid Label Instructions
- Complete enclosed Return Form
- Repackage items with form in original box
- Cover original label & attach prepaid return label
- Drop at any USPS location
$9.99 label service fee applies (waived for quality issues)
7. Third-Party Shipping
If using alternate carriers:
- Clearly mark RMA# on all box sides
- Insure package & retain shipping receipt
- Address to:
Jushinsha Quality Inspection Center
[Specific address provided upon approval]
8. Timelines & Tracking
- Inspection updates: Email notification within 3 business days of delivery
- Refund acceleration: Credit card users may contact issuers for pending credit removal
- Shipment tracking: Use USPS tracking with provided RMA#
Customer Support Channels
Email: customer@jushinsha.com
Hotline: +86-130-1386-5261 (8:00-20:00 Beijing Time)